Posts by social media

What Franchises Need to Know About Satmetrix

By Annabel • August 29, 2012

What to do when your customers go from engaged to enraged.
 
The advent of social media has ushered in a new customer service paradigm. Interactions …

Why Small Businesses (And Franchises) Need Social Media

By admin • June 17, 2011

If you think social media isn’t important, you’re wrong. Take a look at the scandal surrounding former Rep. Weiner and you’ll see the impact …