Mobile communication is now an imperative part of a business’s marketing strategy. People are using smart phones and other mobile devices now more than ever. They are using their mobile technology to find shops, restaurants, and services in their area, and it’s important that when they search, they find your business.

If your website is not mobile-friendly, it will most likely lose you business. Anyone searching your business from their smart phone wants to quickly and conveniently access your contact information, purchase your products, or both. If the customer can’t find information, or the layout of your site isn’t compatible with his or her technology, they may become frustrated and bring their business elsewhere.

Additionally, your emails and newsletters must also be mobile-friendly. If people are reading your communications on-the-go, they want to be able to read the email free of excessive scrolling, pinching, and squinting at their touch-screen device. An annoying-to-read email will quickly be sent to the trash bin, or worse, unsubscribed from.

By creating a shorter, more condensed version of your website for mobile-users, you keep current customers happy and new customers coming. You can find more information about making a mobile friendly site in Franchising World’s current online magazine, found here.