One of the fastest growing automotive franchises isn’t looking for franchisees with past automotive experience. It’s why Automotive Repair For Dummies is required reading for a new Christian Brothers Automotive franchisee. Christian Brothers Automotive isn’t in the car business; it’s in the customer care business.

One of the most anxiety-ridden processes is dealing with car trouble. So often we’re told stories of product-pushing mechanics and cumulative costs high enough to make you faint. It’s rare to hear about a place that puts the comfort of the customer first, except at Christian Brothers Automotive.

The successful concept began as one garage owned and operated by chief executive officer Mark Carr. Carr is a self-made businessman who fell into the car business accidentally when a member of his Bible study group mentioned he wanted help opening up a garage.

Now, 19 years later, Christian Brothers Automotive has 85 locations already serving customers across the U.S. and plenty more locations coming own the pipeline.

We interviewed Vice President of Franchise Development Josh F. Wall about Christian Brothers Automotive, what it looks for in new franchisees, how their franchising process works and finally, what we can expect from the franchise in the future.

Interview with Christian Brothers Automotive VP of Development Josh Wall

You can follow Christian Brothers Automotive via Twitter and find the location nearest you on Facebook.