Check Yourself Before You Wreck Yourself: Emotional Contagion In the Workplace

On October 14, 2003, Steve Bartman was escorted by ballpark security from Wrigley Field. He wasn’t a rowdy fan nor had he started a fight. He had innocently reached for a foul ball hit down the third base line and disrupted a potential catch by Chicago Cubs outfielder Moises Alou, embroiling Bartman in a terrible case of mass emotional contagion.

Emotions are contagious—hang around a smiling, happy baby and you can’t help but smile yourself. Spend time with an anxiety-ridden person and you’ll find yourself biting your own nails and tapping your toes. Emotional contagion is the tendency to catch and feel emotions similar to those around you. It’s been around since before our ancestors invented the first language.

When Moises Alou’s potentially game-making catch was ruined by Bartman’s attempt to snag a foul ball, Alou understandably reacted with extreme frustration, anger and contempt. He threw a tantrum on the field yelling at the fans, at Bartman, slamming his glove down on the ground and angrily gesturing at the crowd.

The brain’s Mirror Neuron System (MNS) interprets the body language, pupil movements, vocal tones and facial expressions of those around us. In turn, we begin to mirror those same sentiments with our own physical and facial movements. When Moises Alou reacted as he did, even those who couldn’t hear or see him but heard the description of his reaction began to mirror his sentiments and direct them, too, at Bartman. As a result, the normally friendly Chicago Cubs fans became an angry mob.

For the remainder of the game, Bartman endured jeering from those within and outside of Wrigley Field. The crowd chanted derogatory names, threw pretzels, hot dogs and beer at the Cubs fan shouting, “We’re gonna kill you!” as he was eventually led from the ballpark by security.

But what if Moises Alou had controlled his temper? Instead of being angry for a period of minutes, what if he’d shown his frustration and then visibly moved on, refocused on the game?

Whatever the reason, we’ve all experienced moments of duress, stress and negative emotions at work. Sometimes we breeze through the tough times. Others, we become mired in a negative funk. Like a junkyard dog that couldn’t leave an open can well enough alone, our noses are stuck and all we can do is wait for someone to help us.

Unfortunately, negative emotions are easy to catch. That’s why it’s important to learn to be aware of how you’re acting and what you’re saying when you’re having a bad day. You may pass it on to others. Consider how you feel if the boss scolds you or if you’ve had fight with a coworker. Your feelings become a distraction and you’re less productive.

To combat the blues, “You don’t need to try to feel positive,” says David R. Hamilton, PhD. “Just recognize that your body language and facial expressions reflect mood, so use these as tools.”

“Lift your shoulders back, breathe deeply and easily and smile if you can. With any luck, [the MNS of the coworker] will be able to mirror you,” says Hamilton.

After Moises Alou’s temper tantrum in left field, shortstop Alex Gonzalez misfielded the ball (a rare thing for the Cubs player). Had Gonzalez properly fielded the hit, the Cubs could have ended the half-inning with a double play still ahead by two runs. Instead, the focus remained on Steve Bartman as fans became more and more agitated.

The focus had completely shifted; distracted by their rage, anger, disappointment and anxiety the players and the Cubs fans directed a portion of their energy at Steve Bartman, instead of where it should have been: the game. The Cubs lost the game 8-3 to the Florida Marlins, who went on the win the world series that year.

The next time you’re angry, anxious or just not having a good day, remember how you’re feeling will spread to those around you. Though it may be unintentional and completely natural, it can still steal the show.

How To Get The Most Out of Your Franchise Search

Becoming a franchisee is a big decision. Picking the wrong franchise is a big mistake. The easiest way to avoid kicking yourself for selecting the wrong concept is to do your research and request information on multiple franchises from a franchise directory or portal. You’ll see a big pay-off.

 

You can search based on your criteria

Only have a certain amount of available investment capital? Interested in staying in a particular state, region or country? Want to work in a particular industry? Franchise directories and portals let you search hundreds of available opportunities according to what’s most important to you. Not sure what you’re interested in yet? You can always browse the directory or portal’s list of available concepts for inspiration.

 

You Can Submit For Multiple Concepts Without Visiting Multiple Websites

Franchise directories and portals also let you submit for multiple concepts at once, a critical part of finding the right franchise. Many of them suggest related concepts based on those you’ve viewed, cutting down on additional legwork. The more you know the better you’ll be able to select your perfect franchise fit.

 

Treasure Troves of Information

Updated regularly, franchise directories and portals are valuable information resources. Often, they’ll have articles on franchises, small business news articles and helpful hints for franchisees. In addition, newly established franchises will be listed as soon as they’re ready to expand, a fantastic way for entrepreneurs to find new and exciting business ventures.

 

Your Direct Link to Franchise Development Teams

When you submit for information from a directory or portal, your information goes directly to the franchise development teams that interest you. On the rare occasion you don’t receive information or a phone call from a franchise development team member the directory or portal you used will be happy to contact them for you. Directories and portals generally have good relationships with the franchises they list on their websites. When you speak with the directory or portal, suggest a time of day you’re normally available to talk if you’re interested in speaking with a franchise development team member directly.

 

Do you have any suggestions on how to find the best franchise? We’d love to hear from you. Please leave your comments below. 

Christian Brothers Automotive: Interview with Top Management

One of the fastest growing automotive franchises isn’t looking for franchisees with past automotive experience. It’s why Automotive Repair For Dummies is required reading for a new Christian Brothers Automotive franchisee. Christian Brothers Automotive isn’t in the car business; it’s in the customer care business.

 

One of the most anxiety-ridden processes is dealing with car trouble. So often we’re told stories of product-pushing mechanics and cumulative costs high enough to make you faint. It’s rare to hear about a place that puts the comfort of the customer first, except at Christian Brothers Automotive.

 

The successful concept began as one garage owned and operated by chief executive officer Mark Carr. Carr is a self-made businessman who fell into the car business accidentally when a member of his Bible study group mentioned he wanted help opening up a garage.

 

Now, 19 years later, Christian Brothers Automotive has 85 locations already serving customers across the U.S. and plenty more locations coming own the pipeline.

 

We interviewed Vice President of Franchise Development Josh F. Wall about Christian Brothers Automotive, what it looks for in new franchisees, how their franchising process works and finally, what we can expect from the franchise in the future.

Interview with Christian Brothers Automotive VP of Development Josh Wall

You can follow Christian Brothers Automotive via Twitter and find the location nearest you on Facebook.

 

Preparing For Hurricane Irene

As Hurricane Irene approaches the eastern seaboard of the United States millions of Americans are gathering supplies  and preparing to evacuate. The employees of Franchise Clique are doing the same.

I grew up in Florida, a state that has seen its share of hurricanes. My family had just purchased a house south of St. Augustine when Hurricane Andrew blew through. We were lucky; we only lost shingles from our roof. Andrew remains as one of the worst hurricanes on record in terms of property damage.

Please take the proper precautions when preparing for a natural disaster like Irene. Remember that belongings are replaceable and people are not.

Luckily, if your home or business bears witness to hurricane-force winds and torrential rain there are people who will be there to literally help you pick up the pieces. We hope you have no need of the franchises and business opportunities on our site due to hurricane damage, but we want you to be prepared if you do need help. We work with the franchisors and franchisees of all of these concepts and know they’ll be there when you need a helping hand.

As we batten down the hatches here in Charleston, S.C. we hope that you and your family remain safe now and through out the remainder of hurricane season.

Batteries Plus Franchisee Interview


Listening to Bates Kennedy’s smooth southern accent you begin to understand why he’s experienced success as a Batteries Plus franchisee. Since 2001, Kennedy has opened eight of the battery and light bulb retail stores in his home state of South Carolina as well as one in Savannah, Ga.

 

It’s not uncommon for franchisees to leave one industry and enter into another when becoming franchise owners. Kennedy couldn’t have told you a thing about batteries or light bulbs 11 years ago. In 2001 Kennedy was driving down the interstate listening to the radio when PBS aired a story on Batteries Plus.

 

“I remembered they mentioned it was 50 percent commercial and 50 percent retail sales. I knew I could handle the commercial,” said Kennedy, recently unemployed at the time. Before Batteries Plus he was a textile manufacturing sales representative. As the climate of the textile industry changed so did Bates’ employment opportunities. He liked what the radio had to say about Batteries Plus and later in the year, on September 11, 2001, he purchased his first location in North Charleston.

 

Today, almost 11 years later, Kennedy is a franchise veteran. As he speaks about his experience with Batteries Plus, he remarks on both the best and the worst parts about being a franchisee:

 

“These days dealing with banks is the worst part,” says Kennedy, referring to the anxiety shared by small business owners and entrepreneurs alike over finding capital and securing bank loans in today’s economy. Opening any business “takes a lot of capital. You’re going to live without and it’s going to be a time commitment.” Bates adds that being a Batteries Plus franchisee was more than he expected, in a good way. His decade-long partnership with Batteries Plus has been filled with “evolving support” and he feels the franchise has a “good model.”

 

“In the beginning there were a lot of moving pieces,” he continued. “It takes a few months to get the retail location ready. When you’re finally open for business you’re looking at all your brand new inventory and you’re excited. Then you wonder, where are all the customers? Once I had someone walk in, look around, turn to me and say, ‘Batteries. Good luck!’ and walk out the door.”

 

It’s in these beginning moments franchisees begin to realize the financial implications of their franchise agreement. “They’re going to take their cut,” says Kennedy of franchisors, “Whether you write a check or they draft your account.” Bates isn’t bothered by what he pays to Batteries Plus. It pays for all the things he couldn’t or doesn’t have time to handle himself but needs in order to be successful, like marketing. He’s thankful for it.

 

Bates admits franchising “is not for everyone” and he understands why the relationship between franchisee and franchisor can become strained, especially in the beginning and especially when it comes to money. That being said, he’s very happy to be a Batteries Plus franchisee.

 

In the end, “A lot depends on you,” he concludes.

Revive Energy Vending

Remember exam time during college? Twice a year we subsisted on caffeine, Red Bull and whatever snacks we could smuggle into the library. As the clock moved past midnight eyelids at every table began to droop. Soon, there’d be a cacophony of opening energy drink cans, a burst of energy and a crash into more tiredness.

 

The problem with energy drinks, aside from their taste and high price, is they only provide a short burst of energy. When you’re cramming for finals, helping someone move or trying to stay awake on a long drive the last thing you want is to end up more tired.

 

Revive Healthy Energy has somehow managed to make mints that slowly release caffeine and antioxidants for sustained energy. Instead of a burst of energy followed by fatigue, Revive’s mints keep its users happy and energized longer.

Video: The Science Behind Revive